FAQs

Facilities

Yes, it’s absolutely fine to store anything from a Land Rover to a classic Porsche at any of our facilities.
Any illegal goods are prohibited at our facility as is livestock and flammable liquids. If you have any questions or hesitations about what you can and can’t store, please feel free to contact our team for further information.
We have many customers who choose to use Pink Storage to archive all of their documents. Commonly, we have found that businesses and organisations such as accountants, police forces, and universities store documents with us.
Our storage containers are all 20x8ft (160sf)
Unfortunately, we’re unable to offer outside storage at our facilities at this time. But we do have space at our barry site.
Absolutely. All of our storage units are brand new and feature specially designed insulated roofs as well as air flow 14 vents.
No, we do not offer electricity or water at our units as they are for storage purposes only.

Security

We make entry into your storage unit as simple and secure as possible. So, we’ll provide you with a secure pin code for access to our facility and your storage unit. This will be sent via text message.
Yes, our Cardiff site is equipped with state-of-the-art CCTV as well as alarms.
After you finish signing up for your storage unit, you’ll be sent a pin code that will grant you access to the facility.

Services

Pink Storage works with a leading self-storage insurance company called Insurestore. They are able to provide you with competitively priced insurance rates as all of our facilities have been thoroughly vetted for security by their team.
We’re proud to already be offering a number of charitable organisations reduced rates for their self-storage units. If you’re a registered charity and would like to make an enquiry about our special rates, please contact our team.
At Pink Storage, we’re always looking to sponsor up and coming teams in our local community. If you’re a member of a sports organisation and would like to speak with our team about a sponsorship opportunity, please contact our team today.
Yes, if you work for any of the armed forces we’ll be more than happy to provide you with a special rate on your self storage. Please contact the Port Talbot office and provide details about your ID.
We work with reputable local removal companies in the Cardiff area that can provide you with a competitive quote within 24 hours. Get in touch with our team to explain the project and one of our partnered removal companies will contact you with a quote as soon as possible.

Billing

If you’re a household customer, you’ll be billed when signing up and then automatically billed every week for your storage until you decide you no longer require your unit. Business customers are able to pay in advance, either weekly, quarterly, or annually. This will depend on the option you choose when signing up.
Simply click on the Services drop down menu at the top of our website and select ‘Cancel My Storage’.
Unfortunately, there will be a £20 administration fee charged to your account if there is a failed payment. You will be notified of any failed payments via text message. It’s important that you update your payment information within seven days or your storage unit will be locked. Please ensure that we have your most up-to-date contact details in case our team needs to contact you about a failed payment.
At this time, we’re unable to take cash as a payment for storage units due to our security protocols.

Registration

Yes, we will require you to provide us with your vehicle’s registration number after signing up. Simply reply to the welcome text message we’ll send your after signing up with the registration number
Yes, Pink Storage is a proud member of the Self Storage Association. This means we’re compliant with their high standards and rules while also being vetted by their team on an annual basis.
We operate from a central controlled location to ensure we stay on top of monitoring CCTV across all of our facilities. However, you can quickly and conveniently sign up via phone or through our website.

Website

We do use cookies as we’re digital business with a lot of online automation.

Personal

Self storage is a service that allows you to rent a storage unit to store your belongings. You are the only person who has access to your unit and you can access it as often as you like during our opening hours.
We have a wide range of customers who use our self storage facilities. From businesses to individuals, we have a wide range of customers who use our facilities for a variety of reasons.
You can store almost anything in our self storage units. From furniture to documents, we have a wide range of customers who store a variety of items in our units.
There are a few items that can't be stored in our units. These include flammable liquids, explosives, and illegal goods. If you're unsure about whether you can store something in our units, please get in touch with our team.
Self storage is a great way to free up space in your home or office. It's also a great way to store items that you don't need to access regularly. If you're unsure about whether self storage is worth it, please get in touch with our team.
Yes, self storage is self. You are the only person who has access to your unit and you can access it as often as you like during our opening hours.
The cost of our self storage units depends on the location of the unit and the length of time you want to rent it for. If you're unsure about how much a unit will cost, please get in touch with our team.